Frequently Asked Questions
How quickly can a plumber get to me?
We aim to be at your door in under 60 minutes depending on your location and traffic conditions.
What should I do while waiting for a plumber?
If safe, turn off your main water supply to prevent further damage. Avoid using affected fixtures or appliances.
Do you handle jobs at night or on weekends?
Yes โ we operate 24/7 including nights, weekends, and holidays. Plumbing emergencies donโt wait, and neither do we.
Can you repair boilers and water heaters?
Yes โ our team handles all types of water heating systems. We'll diagnose and repair most issues on the spot.
What types of emergencies do you respond to?
Leaks, burst pipes, blocked toilets, no hot water, gas smells, water heater failures, flooding, and more.
What areas do you cover?
We cover {{city}}, {{city_suburbs}}, and surrounding regions. Call us to confirm coverage if youโre nearby.
How do I know if itโs a plumbing emergency?
If water is leaking, flooding, or youโve lost water or heating, it's an emergency. When in doubt, call us.
Do you fix commercial plumbing issues?
Yes โ we work with residential and commercial clients, including offices, shops, rental properties, and facilities.
What if I need parts replaced?
We carry common parts with us. If itโs a specialist item, weโll source it quickly and arrange a return visit.
Will I get a receipt or invoice?
Yes โ we provide digital or printed invoices upon completion for your records or landlord requirements.